Carrying Passengers

Question 1 of 69

1. Question

What’s your main responsibility as a bus driver?

The safety and comfort of your passengers
Keeping to a strict timetable
The collecting of fares
The issuing of tickets

Question 2 of 69

2. Question

What should a bus driver do to help passengers have a good journey?

Keep to the timetable regardless of comfort
Drive on before people are seated
Look ahead when issuing tickets
Be courteous and polite

Question 3 of 69

3. Question

What’s the likely weight difference between an empty bus and a bus with 75 passengers on board?

5 tonnes
10 tonnes
15 tonnes
20 tonnes

Question 4 of 69

4. Question

Where should you stop when you’re stopping to collect passengers at a bus stop?

Close to the kerb
Away from the kerb
After the bus stop
Before the bus stop

Question 5 of 69

5. Question

What should you wear when making a walk-round check of your coach?

Ear protectors
Protective goggles
High-visibility vest
Face mask

Question 6 of 69

6. Question

How can a bus driver show care for their passengers?

By taking fares while moving, to save time
By reaching destinations early
By not speaking when taking fares
By stopping close to the kerb

Question 7 of 69

7. Question

Why should you look at passengers when you’re collecting fares from them?

To see if they're carrying bags
To remove the threat of violence
To be courteous and polite
To show them you're in charge

Question 8 of 69

8. Question

It’s important to be able to work out the weight difference between a full bus and an empty one. How many passengers will add about 1 tonne to the vehicle’s overall weight?

8
15
25
30

Question 9 of 69

9. Question

Where should you stop to make it easy for passengers leaving or joining your bus?

Next to soft grass
Alongside guard rails
Near parked cars
Close to the kerb

Question 10 of 69

10. Question

You’re about to drive on a route where you’ll be picking up wheelchair users. What must be checked before leaving the depot?

The boarding device
The radio
The door seals
The heater

Question 11 of 69

11. Question

What’s the main reason for using smooth acceleration when you’re driving a bus?

To reduce wear on the tyres
To reduce wear on the engine
To improve fuel consumption
To improve passenger comfort

Question 12 of 69

12. Question

What should you do when dealing with passengers who have hearing difficulties?

Shout as loudly as you can
Ask another passenger to help them
Hurry to get them to their seats
Look at them when speaking to them

Question 13 of 69

13. Question

What must buses and coaches display when they’re used for school contract work?

School-bus signs
Flashing amber beacons
Triangular warning signs
No overtaking' signs

Question 14 of 69

14. Question

A bus stop is blocked and you can’t get into it. What’s the most important thing you should do before opening the exit door?

Try to get the bus stop cleared
Carry on to the next bus stop
Check for traffic on the left
Check for traffic on the right

Question 15 of 69

15. Question

When can you refuse access to a wheelchair user?

When the lift has stopped working
When the wheelchair won't fold up
When the heater has stopped working
When the wheelchair is too heavy to lift manually

Question 16 of 69

16. Question

How can you avoid harsh braking?

Pump the brakes when approaching a bus stop
Use only the gears to slow down
Use the parking brake just before stopping
Plan ahead and take early action on all stops

Question 17 of 69

17. Question

What’s the purpose of a kneeling bus?

To improve passenger comfort on bumpy roads
To help with access under low bridges
To allow the step height to be raised and lowered
To give more clearance over speed ramps

Question 18 of 69

18. Question

What should you do if a passenger comments on exhaust smoke in the bus?

Report it as soon as you return to the depot
Stop and have the fault put right
Avoid heavy revving of the engine when stationary
Have the emissions checked at the next vehicle inspection

Question 19 of 69

19. Question

Several parked cars are blocking your bus stop. What should you do before allowing passengers to leave the bus?

Move on to the next bus stop
Check it's clear of traffic on the left
Try to find the car owners
Check it's clear of traffic on the right

Question 20 of 69

20. Question

Why may you be unable to allow a person in a wheelchair to enter your bus?

Passengers are standing in a wheelchair space and can't move elsewhere
You'll take time to load the wheelchair and fall behind schedule
The wheelchair passenger will have to stand up
You can't collapse the wheelchair

Question 21 of 69

21. Question

Where are passengers likely to be thrown when a bus driver brakes harshly?

To the front of the bus
To the rear of the bus
To the nearside
To the offside

Question 22 of 69

22. Question

Why would this sign be fitted to the front and rear of a bus?

The bus may be carrying children
Children must be accompanied by an adult
The bus is carrying blind people
The driver will help disabled people

Question 23 of 69

23. Question

What do you have to be aware of when driving a double-deck bus on a road that has a steep camber?

‘Keep left’ islands
A smooth road surface
Pedestrian crossings
Overhanging trees

Question 24 of 69

24. Question

What should you do before allowing passengers off your bus?

Collect their used tickets
Activate an audible warning system
Check mirrors before opening doors
Ask if they have luggage to collect

Question 25 of 69

25. Question

You’re at a bus stop. What should you do if passengers are standing on the open platform?

Put the chain across the platform
Ask them to hold on tight
Move off but drive more slowly
Wait until they're inside the bus

Question 26 of 69

26. Question

How can you avoid harsh braking?

Gently apply the parking brake
Plan ahead and take early action
Slow down by using your gears only
Pump the brake pedal several times

Question 27 of 69

27. Question

You’re driving a bus displaying this sign. When can you use its hazard warning lights?

When stopped at a pedestrian crossing
When children are getting on or off the vehicle
When approaching a school crossing patrol
When there's a sign warning of a school ahead

Question 28 of 69

28. Question

What does good passenger care include?

Making criticisms of other road users
Providing a commentary on the route
Talking to passengers while driving
Helping passengers who need directions

Question 29 of 69

29. Question

Passengers may be in a hurry to get off the bus as you approach a bus stop. What should you do to reduce any dangers?

Insist that passengers stay seated until the bus stops
Stop just before the bus stop and let passengers get off
Let passengers on to the bus before letting passengers off
Keep the passenger doors closed until the bus has stopped

Question 30 of 69

30. Question

When would passengers be most likely to notice weight transfer?

When the vehicle is parking
When the vehicle is cornering
When the vehicle is reversing
When the vehicle is overtaking

Question 31 of 69

31. Question

Your bus has broken down at night. Why should you move your passengers to the front of the bus?

To keep the bus stable
To help you see clearly out of the back window
To limit injuries in the event of a rear-end collision
To keep them informed about the breakdown

Question 32 of 69

32. Question

Your bus is fitted with lifts or ramps for less mobile passengers. Who should operate this equipment?

Wheelchair attendants
Fully trained people
Bus-company employees
Accompanying nurses

Question 33 of 69

33. Question

When can you drive a bus at night without having the interior lights switched on?

When the passengers want to sleep
When most passengers want the lights off
When there are no standing passengers
When there are no passengers

Question 34 of 69

34. Question

Well ahead of you are traffic lights on green. What should you do in case the lights change to red?

Accelerate to make sure you can cross before they change
Slow down to avoid the need to stop suddenly
Accelerate, but warn your passengers you may have to stop
Carry on at a constant speed, but be ready to sound your horn

Question 35 of 69

35. Question

What should you do when you’re driving a coach at night and you have passengers on board?

Stop more often
Switch off the radio
Keep the interior lit
Close the curtains

Question 36 of 69

36. Question

What does a kneeling bus improve?

Access for disabled people
Stability when cornering
Passenger comfort at higher speeds
Access for the driver

Question 37 of 69

37. Question

You’re driving a bus in hot weather. Can the passenger door be left open to let in fresh air?

Yes, this is normal practice
No, unless all passengers are seated
Yes, unless carrying schoolchildren
No, this isn't allowed

Question 38 of 69

38. Question

Why should a bus driver avoid stopping harshly?

To preserve the tyres
To avoid wear on the brakes
To keep the passengers safe
To stop the suspension bouncing

Question 39 of 69

39. Question

What should you do if there’s a fire on the upper deck of your bus?

Move all the passengers to the lower deck
Get all the passengers off the bus
Make sure passengers have their belongings
Open all the windows on the upper deck

Question 40 of 69

40. Question

Your double-deck bus breaks down on a busy road. Where should you ask your passengers to move to?

The rear of the bus
The top deck
The lower deck
The front of the bus

Question 41 of 69

41. Question

How would your bus benefit from an air suspension system?

Fuel consumption will be reduced
Passenger comfort will be increased
It will allow you to drive faster
Your brakes will be more effective

Question 42 of 69

42. Question

Where may passengers be thrown when a bus takes a bend too fast?

Towards the outside of the bend
Towards the inside of the bend
Towards the front of the bus
Towards the rear of the bus

Question 43 of 69

43. Question

What are kneeling buses designed to improve?

Access for the driver
Access to the luggage bay
Access for passengers
Access for maintenance

Question 44 of 69

44. Question

What should you watch for when you drive away from a bus stop?

Passengers who avoid paying the correct fare
Passengers smoking in the lower saloon
Passengers leaving the bus
Passengers using expired travel passes

Question 45 of 69

45. Question

A disabled person is getting on your bus. What should you do if they’re having problems, but say they can manage?

Be prepared to move off
Smile and offer to help them
Ask them politely to hurry up
Do nothing; you can’t leave your seat

Question 46 of 69

46. Question

What would contribute to the safety and comfort of your passengers?

Giving change on the move
Driving with the door open
Thinking and planning well ahead
Braking hard before reaching a bend

Question 47 of 69

47. Question

You’re driving a bus carrying passengers at night. Why should you always switch on the interior lights?

It will help you see the road ahead
So that passengers can see to move around
It will help passengers to see outside
So that you can see your controls

Question 48 of 69

48. Question

What must you do before moving off when you’re driving a service bus?

Finish issuing tickets to passengers
Ensure your fuel tank is above a quarter full
Take off your sunglasses
Make sure all passengers have a seat

Question 49 of 69

49. Question

When may the built-in TV and video equipment be used on a coach?

When the coach is moving slowly
When it can't be seen by the driver
During long motorway journeys
During a coach tour

Question 50 of 69

50. Question

What should you be most aware of before moving off from a standstill?

Passengers making phone calls
Passengers smoking on the bus
Passengers asking you directions
Passengers getting off the bus

Question 51 of 69

51. Question

Which passengers should you especially watch for as you move off?

Those smoking in the lower saloon
Those standing in the upper saloon
Those avoiding paying the correct fare
Those attempting to board the bus

Question 52 of 69

52. Question

Your bus breaks down on the motorway. What should you do if it isn’t feasible to remove your passengers from the vehicle?

Move passengers to the rear of the bus
Move passengers to the front of the bus
Move passengers to the middle of the bus
Tell passengers to stay in the same seats

Question 53 of 69

53. Question

What must be fitted to new buses, to benefit people with disabilities?

Internal mirror
Radio telephone
Automatic transmission
Priority seating

Question 54 of 69

54. Question

Your bus is fitted with seat belts. When should passengers wear them?

During journeys of more than 20 minutes
Only when travelling in EU countries
Only when travelling on motorways
At all times

Question 55 of 69

55. Question

What could you do to help a passenger who has difficulty walking?

Drive quickly, so that the passenger has a shorter journey
Wait until the passenger has sat down before moving away
Make sure the passenger has a window seat
Suggest that the passenger stands near the door

Question 56 of 69

56. Question

What’s a bus driver’s first priority?

The safety and comfort of passengers
Keeping to the timetable
Completing tachograph records correctly
Making sure the destination is clearly marked

Question 57 of 69

57. Question

Who should benefit from priority seating?

Those with heavy luggage
Those with a weekly pass
Those who get on first
Those with disabilities

Question 58 of 69

58. Question

Which of these is a legal requirement for every bus?

A fire extinguisher
A current timetable
A mobile phone or radio
A working tachograph

Question 59 of 69

59. Question

You’re the driver of a bus displaying reflective yellow school-bus signs. When are you allowed to use hazard warning lights?

When parked to take a rest period
When children are boarding the bus
When slowing down to approach a bus stop
When slowing down to find a parking space

Question 60 of 69

60. Question

You’re driving a one-person-operated bus. What should you do while issuing tickets at a bus stop?

Signal right, so you're ready to move off
Turn on your hazard warning lights
Make sure you've cancelled any signal
Signal left, to let others know you're not ready to move off

Question 61 of 69

61. Question

A passenger using a wheelchair wants to get on your bus. When may you need to deny them access?

When the wheelchair won't fit in the luggage rack
When the boarding device has failed to work
When the passenger must remain in a wheelchair
When the heater on the vehicle isn't working

Question 62 of 69

62. Question

What must be clearly labelled on a bus?

The location of the air vents
The location of the first-aid equipment
The location of the security cameras
The location of the bus station

Question 63 of 69

63. Question

You’re parking your coach at a coastal resort. What should you do if your passengers will still have access to the vehicle?

Ask the passengers to take all of their belongings
Park with the gear lever in neutral
Ensure the storage lockers are left open
Leave a responsible person on the coach

Question 64 of 69

64. Question

You’re the driver of a one-person-operated double-deck bus. How do you stay aware of passengers on the top deck?

By counting passengers up and down the staircase
By frequent checks upstairs while stopped at bus stops
By listening to passengers in the upstairs gangway when approaching bus stops
By making full use of the internal mirror system

Question 65 of 69

65. Question

Your bus is accessible to wheelchair users. In what situation can you refuse to allow them access?

When the designated space is occupied
When you're running behind schedule
When traffic behind you will be held up
When you're shortly due to take a break

Question 66 of 69

66. Question

A passenger is boarding your bus. What does it mean if they’re carrying a white stick with a red ring painted on it?

They have a learning difficulty
They have poor vision and hearing
They have a physical disability
They have a speech problem

Question 67 of 69

67. Question

What should you be especially aware of while you’re driving a double-deck bus on a road with a steep camber?

Lampposts
Parking meters
Parked cars
Litter bins

Question 68 of 69

68. Question

You’re driving a double-deck bus. Why do you need to know if anyone is using the stairs?

The upper deck is only to be used when the lower deck is full
Tickets for the upper deck are more expensive
Passengers using the stairs could fall if the bus brakes or swerves
No-one under 18 years old may use the stairs

Question 69 of 69

69. Question

You’re driving a school bus carrying children. When can you make physical contact with a passenger?

In a medical emergency
To prevent fare dodging
When carrying luggage
When fastening seat belts